FREQUENTLY ASKED QUESTIONS
SHIPPING
Complimentary shipping on caviar orders over $250
Orders placed by 12 PM PST ship same day, next day delivery unless otherwise noted
Non Perishable orders ship within 3 to 7 days unless otherwise noted
DELIVERY
Perishable orders ship Tuesday through Friday via FedEx Priority Overnight.
Signature required on orders over $500.
Saturday delivery is available upon request for an additional fee.
Non perishable orders ship via USPS.
For special arrangements, contact info@kilocaviar.com.
FRESHNESS
Our packaging is designed and built in the USA to maintain optimal temperature throughout transit.
Each shipment is engineered to remain cold for up to 48 hours.
RESTRICTIONS
No PO boxes.
No Sunday or Monday delivery.
Saturday delivery available upon request.
TRACKING
Tracking details are sent by email the evening your order ships.
STORAGE AND ENJOYMENT
JARS AND TINS
Glass jars, half ounce to four ounces, are vacuum sealed for up to 60 days when refrigerated.
Vacuum sealed tins offer up to 30 days when refrigerated and include a custom opener.
Once opened, caviar is best enjoyed within 24 hours.
CARE
Refrigerate immediately upon arrival.
Store at 32°F to 38°F toward the back of the refrigerator.
WHEN TO ENJOY
For the best experience, enjoy shortly after delivery, ideally within one week.
Unopened caviar will keep until the listed best by date.