FREQUENTLY ASKED QUESTIONS

SHIPPING

Complimentary shipping on caviar orders over $250

Orders placed by 12 PM PST ship same day, next day delivery unless otherwise noted

Non Perishable orders ship within 3 to 7 days unless otherwise noted

DELIVERY

Perishable orders ship Tuesday through Friday via FedEx Priority Overnight.

Signature required on orders over $500.

Saturday delivery is available upon request for an additional fee.

Non perishable orders ship via USPS.

For special arrangements, contact info@kilocaviar.com.

FRESHNESS

Our packaging is designed and built in the USA to maintain optimal temperature throughout transit.

Each shipment is engineered to remain cold for up to 48 hours.

RESTRICTIONS

No PO boxes.

No Sunday or Monday delivery.

Saturday delivery available upon request.

TRACKING

Tracking details are sent by email the evening your order ships.


STORAGE AND ENJOYMENT

JARS AND TINS

Glass jars, half ounce to four ounces, are vacuum sealed for up to 60 days when refrigerated.

Vacuum sealed tins offer up to 30 days when refrigerated and include a custom opener.

Once opened, caviar is best enjoyed within 24 hours.

CARE

Refrigerate immediately upon arrival.

Store at 32°F to 38°F toward the back of the refrigerator.

WHEN TO ENJOY

For the best experience, enjoy shortly after delivery, ideally within one week.

Unopened caviar will keep until the listed best by date.