FAQ

Shipping & Handling

Shipped and delivered within 24 hours! Signature requirement is preferred but ultimately up to you. Our packages ship insured via FedEx priority overnight. Saturday delivery requires your Zip code being within FedEx coverage areas for that service.

All of our eco-friendly packaging is designed in the USA and built for maintaining cold temperatures. This package is designed to withstand two days of transit time for insurance, so enjoy with confidence.

When your order is shipped, you will receive an email with carrier and tracking information around 5PM PST.

• We cannot deliver to PO box addresses.
• We are unable to deliver Sunday or Monday.
• Saturday delivery is available to zip codes FedEx supports
• Due to customs laws, we do not ship internationally.

When you purchase our products, you’re trusting us with your personal information. We take this very seriously and work hard to protect your information that we collect. We do not share your information, all data is private.

STORAGE & ENJOYMENT FAQ

Our glass jars are packed in sizes from half an ounce to four ounces. They are vacuum sealed and allow for 60 days of refrigerated storage. Each jar has a best by sticker on the bottom.


Our custom vacuum sealed tins allow for 30 days of refrigerated storage. Our tins deliver with a custom opener. For any questions about opening tins, email us. In both cases, once opened our caviar should be enjoyed within a day.

As soon as you receive it, we recommend putting it in the refrigerator towards the back, where it is coldest, until you're ready to serve and enjoy. Ideally you want to maintain a temp between 32-38F for best storage of your product.

Caviar is good for approximately 24 hours from the time that it is opened. Unopened, it will last in the refrigerator until the best by date located on the bottom of your jar/tin. We do encourage you to serve and enjoy soon after delivery (within a week). We have done the aging and curing for you, so think of our recommendation as enjoying our premium products at their peak of freshness.

Thank you for your interest in our products. Our caviar and roe items are only salt-cured and cold-aged, so unfortunately nothing is pasteurized.